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Full Time

Associate- Quality Complaints

Amgene
Hyderabad, India
₹7 LPA - ₹11 LPA
Posted 01/09/2026

About the Role

Company Description 

Amgen is a biotech company. Amgen discovers, develops, manufactures and delivers medicines to patients with serious illnesses. Amgen was founded in 1980. Amgen applies the principles of biology, technology, human genetics and advanced research to develop medicines for serious illness. Amgen focuses on oncology, inflammation, general medicine and rare diseases. Amgen’s Hyderabad operations help with technology, innovation and life‑science skills. These efforts support Amgen’s goal of helping patients around the world.

Job Summary 

The Associate – Quality Complaints will help with the product complaint management process at Amgen. This role involves looking at customer feedback and complaint records doing assigned assessments and making sure records follow set procedures. The job includes handling records that have limited information deciding when problems need to be taken to a level keeping the quality of complaints high and supporting controlled-document workflows. The position also helps with projects, updates, tracking and continuous improvement while following quality standards and procedures.

Key Responsibilities 

  • Check triaged product complaint records against the rules.

  • Handle customer-feedback. Close them properly.

  • Deal with complaint records that have limited information.

  • Look at records that have been marked as void and finish the process.

  • Do assigned assessments according to the rules that're in place.

  • Keep the accuracy and quality of complaint records.

  • Follow the complaint-management processes that're in place.

  • Find complaints that might need to be escalated or looked into more.

  • Look at. Approve controlled documents through the document-management process.

  • Make sure documents meet the standards for format, content, style, accuracy and consistency.

  • Help with assigned projects and related tasks.

  • Keep track of things use tools and update status.

  • Share. Any problems with the people who need to know.

Educational Qualification 

  • A Bachelor’s degree with 2 to 4 years of experience in Pharma, Life Sciences or Biotechnology OR

  • A Master’s degree with 1 to 3 years of experience in Pharma, Life Sciences or Biotechnology.

Preferred Background

  • Experience in quality or manufacturing in the pharmaceutical, biotechnology, device or similar industry.

  • Understanding of Quality Management Systems and industry requirements is helpful.

Skills Required 

  • Managing product complaints

  • Assessing quality complaints

  • Investigating complaints

  • Quality Management Systems (QMS)

  • Following SOPs and processes

  • Knowing pharmaceutical and biotechnology quality requirements

  • Writing complaint documentation

  • Managing controlled documents

  • Using Microsoft Word and Excel

  • Reporting on status and managing trackers

  • Knowing about manufacturing and testing processes

Salary Structure 

The average salary for an Associate / Quality Associate in Quality Complaints at Amgen in India typically ranges from ₹7 lakhs to ₹11 lakhs per annum.

Career Development 

This job can help build knowledge in quality complaints, product quality, QMS, investigation processes, controlled documentation and quality operations in pharmaceutical and biotechnology. With the experience you can move to roles like Senior Associate – Quality Complaints, Quality Assurance Specialist, Product Quality Specialist, Complaint Investigator, Quality Systems Specialist or Quality Manager.

How to Apply 

  • Go to our Careers page and search, for Associate – Quality Complaints - Amgen

  • Choose the Hyderabad job. Click Apply.

  • Upload your updated resume.

  • Check your details. Submit the application through the website.

Market Insights & Trends

Salary Insights

The amount of money that gets paid can be different depending on how they have been working, where they live and what kind of job they are doing. Some places pay more than others. Most good jobs include extra money for doing a good job, health insurance and flexible hours. Companies pay high salary to make sure they can get the people they want.

Hiring Trends

The number of jobs for this profile is going up every year. Hospitals and other healthcare companies are looking for people who're good, at their job and can also figure out new problems. They want who can do the work and also think on their feet to deal with the challenges of working in healthcare today.

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Frequently Asked Questions

Everything you need to know about the process

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Not all cities are equal on this front, and applying blindly wastes time. Bangalore is where health-tech and clinical research hiring is concentrated. Hyderabad is pharma country – manufacturing, QC, formulation, R&D. Mumbai and Navi Mumbai handle specialized hospital care, advanced nursing roles, and pharmacovigilance admin, medical writing, policy work all coexist there without one dominating the other. If you're open to relocating, knowing this upfront changes which jobs you even bother applying for.
Both. That's the honest answer. Legitimate remote roles in healthcare have existed long before anyone started calling things "hybrid." Medical Coders, Pharmacovigilance Associates, Telehealth Coordinators, Freelance Medical Writers — these positions have been hiring remotely for years through companies that are very much real. The fake ones almost always have one thing in common: they ask for money. Registration fees, document processing charges, security deposits — whatever the label, it's a scam. No actual employer takes money from a candidate before they join. That rule holds without exception.
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Short answer: yes, and it's happening constantly. Long answer: it depends on what you want. If structured hours, no emergency calls, and a salary that doesn't plateau after three years sound appealing — corporate healthcare is worth your attention. Medical Writing, Drug Safety Review, Insurance Auditing, Health-tech Program Management — these roles specifically want people who understand clinical realities. A nursing degree or MBBS isn't a handicap here. It's often the reason you get the interview.