Back to Jobs
Full Time

Training and Quality Manager

EVERSANA
Pune, Maharashtra, India
₹Approx. ₹20.5 Lakhs - ₹ Approx. ₹37 Lakhs per year
Posted 19/08/2026

About the Role

Company Description    

EVERSANA is a global healthcare company that helps life sciences organizations bring innovative treatments to patients. The company provides commercialization services and solutions across the healthcare industry and has over 7,000 employees and more than 650 clients.

EVERSANA is committed to fostering a diverse and inclusive workplace where people from different backgrounds, experiences, and perspectives are valued, respected, and encouraged to contribute to the company’s success.

Job Summary    

The Training and Quality Manager ensures that Medical Information teams provide healthcare professionals, patients, carers and payers with accurate, balanced, evidence-based, and non-promotional information. This position focuses on assessing training needs, designing learning programs and enhancing employee knowledge, performance and productivity.

It also includes monitoring service quality, customer interactions, written and phone enquiries, and handling of adverse events and product complaints. The role of the manager is a combination of training, quality assurance and continuous improvement to provide consistent, compliant and dependable services to the client.

Key Responsibilities    

  • Create and carry out structured training programs that are in line with the demands of the team, operations, and clients.

  • Create, update, and manage efficient training materials, modules, job aids, and learning materials.

  • Staff must be trained in quality management, medication safety, medical information and applicable business processes.

  • Evaluate the effectiveness of the training and identify areas for further development.

  • Review and analyze calls, medical queries, case files, adverse events and product complaints against quality standards.

  • Identify, document and communicate process deviations, non-conformances and quality gaps to the right teams. Provide coaching and constructive criticism of performance to improve customer service, case handling and documentation quality. Monitor and document critical performance indicators (KPIs), quality scores, productivity, service level agreements (SLAs), and other operational performance indicators.

  • Partner with Operations, Quality and Management to improve processes and achieve service and customer satisfaction goals. Encourage continuous improvement initiatives in line with business policies, legal requirements and quality standards.

Educational Qualification 

  • Bachelor of Pharmacy (B.Pharm)

  • M.Pharm.

  • Pharm.D or other Advanced healthcare degree.

Professional Experience    

  • 1-2 years of experience in Medical Information, Contact Center operations, Quality Assurance or the pharmaceutical industry.

  • Experience in training

  • Communication Medical Knowledge

  • Customer Support Quality Control Technology Knowledge

  • Professionalism Innovation Integrity

 Preferred Skills    

  • Experience in Medical Information Management Systems or Safety Databases.

  • Experience with contact center and telephony platforms.

  • Experience in quality management systems and compliance processes. Working knowledge of video conferencing and collaboration tools used in the workplace.

  • Excellent analytical and problem solving skills. Ability to work with cross functional teams.

  • Flexible in adapting to changing processes, systems and client needs.

Salary Structure  

The average salary for a Training and Quality Manager at Eversana in India is approx ₹20.5 Lakhs and ₹37 Lakhs per year based on your experience and location.

Career Development  

At EVERSANA, we’re committed to empowering our people with ongoing education and training. This role will provide the opportunity to develop skills in medical information, training, quality assurance, drug safety, quality management systems, customer service and pharmaceutical operations.

In addition, the role provides individuals the opportunity to work with multinational clients and cross-functional teams, which helps them to develop their leadership, communication, analytical and management skills. Career progression is performance, experience and opportunity based, and can lead to roles in Senior Training and Quality, Quality Management, Medical Information leadership, Operations Management or Medical Affairs.

 

 How to Apply   

To apply for this position of Training and Quality Manager at EVERSANA, follow the steps below:

  • Create a profile on our job portal.

  • Search for Training & Quality Manager.

  • Kindly forward your updated resume.

  • Include any related educational and professional certifications.

  • Complete and submit the application.

 

Market Insights & Trends

Salary Insights

The amount of money that gets paid can be different depending on how they have been working, where they live and what kind of job they are doing. Some places pay more than others. Most good jobs include extra money for doing a good job, health insurance and flexible hours. Companies pay high salary to make sure they can get the people they want.

Hiring Trends

The number of jobs for this profile is going up every year. Hospitals and other healthcare companies are looking for people who're good, at their job and can also figure out new problems. They want who can do the work and also think on their feet to deal with the challenges of working in healthcare today.

Similar Jobs You Might Like

Full Time • Remote08/08/2026
India (Remote Uttar Pradesh)
₹10 LPA - ₹12 LPA
Apply Now
Full Time06/08/2026
Multiple Location, India
₹6 LPA - ₹7 LPA
Apply Now
Full Time • Internship • Hybrid • Remote05/08/2026
Dehradun/WFH
Apply Now

Frequently Asked Questions

Everything you need to know about the process

Jobslly curates specialized corporate healthcare listings tailored for medical graduates seeking a career pivot. Instead of sifting through general medical job boards, doctors can use our platform to directly access high-paying non-clinical opportunities in Pharmacovigilance, Medical Writing, and Clinical Trial Management with top pharmaceutical companies and CROs. Most MBBS/BDS grads don't realise — clinical background is already enough to get into pharma. The problem is nobody explains this clearly. On Jobslly each listing shows salary range, fresher eligibility, and certifications worth getting before applying. Pharmacovigilance roles for example keep asking for RQAP-GCP. All this is on the listing itself, no separate research needed.
Yes. Jobslly features dedicated filtering for remote and hybrid healthcare roles, which are highly sought after by medical professionals looking for better work-life balance. Doctors can easily track and apply for verified work from home positions, such as Telehealth Consultants, Medical Chart Reviewers, and Drug Safety Associates, directly through the platform Real problem with remote medical jobs — half are fake, half are badly described. You join and realise it's a night shift for a US team nobody mentioned. Jobslly listings show shift timings, contract type, whether company gives equipment or WFH allowance. All upfront before you apply.
Generic job portals often bury specialized clinical roles under thousands of unrelated listings. Jobslly is purpose-built exclusively for the healthcare and health-tech sectors. We provide doctors with targeted career alerts for niche specialties, direct application routes to premium employers in major hubs like Mumbai and Bangalore, and real-time insights into medical salary benchmarks. Salary benchmark is something doctors switching careers genuinely need. No idea what number to quote, quote low, stuck with it forever. Jobslly shows pay ranges — by role, city, experience level. Career alerts are filtered by specialty and location so inbox isn't flooded with irrelevant stuff daily.
To protect medical professionals from recruitment fraud and unverified agencies, Jobslly operates a strictly vetted ecosystem. We exclusively partner with verified employers, prioritizing NABH-accredited hospitals, established health-tech innovators, and recognized multinational pharma brands so you can apply with complete confidence. Fake agencies, ghost listings, upfront fee scams — very common in medical recruitment, especially pharma and international roles. Jobslly doesn't allow unregistered agents on platform at all. Each listing shows actual audit date, not just an old generic verified badge. Suspicious listing — report button is there, compliance checks within 24 hours.
Yes. Backed by the Academically Global network, Jobslly goes beyond domestic job listings by providing access to structured International Placement Programs. We connect ambitious doctors, nurses, and clinical staff with credible, high-paying healthcare contracts in global markets like the UK, Australia, and the UAE, while outlining the necessary credentialing steps. UK needs PLAB, Australia needs AMC, UAE needs DHA or HAAD depending on emirate. Most doctors know this but the full picture — exam pattern, timeline, cost, official links — is scattered everywhere. Jobslly puts the credentialing roadmap directly on each international listing. Academically Global counsellors also available — people who've actually placed Indian doctors in these countries, know exactly where candidates get stuck.
Forget the assumption that only senior doctors make the big money. That's outdated. Right now, some of the best packages in Indian healthcare are going to people you wouldn't expect — Senior Medical Writers, Clinical Data Managers, Pharmacovigilance Specialists working with global pharma firms or CROs. These aren't rare unicorn jobs. They exist, they hire regularly, and the salaries are negotiable in ways hospital jobs rarely are. Most candidates just don't know to look for them.
Not all cities are equal on this front, and applying blindly wastes time. Bangalore is where health-tech and clinical research hiring is concentrated. Hyderabad is pharma country – manufacturing, QC, formulation, R&D. Mumbai and Navi Mumbai handle specialized hospital care, advanced nursing roles, and pharmacovigilance admin, medical writing, policy work all coexist there without one dominating the other. If you're open to relocating, knowing this upfront changes which jobs you even bother applying for.
Both. That's the honest answer. Legitimate remote roles in healthcare have existed long before anyone started calling things "hybrid." Medical Coders, Pharmacovigilance Associates, Telehealth Coordinators, Freelance Medical Writers — these positions have been hiring remotely for years through companies that are very much real. The fake ones almost always have one thing in common: they ask for money. Registration fees, document processing charges, security deposits — whatever the label, it's a scam. No actual employer takes money from a candidate before they join. That rule holds without exception.
EMR platforms, digital documentation tools, data tracking systems, AI-assisted reporting software. These aren’t “nice to have” anymore. They’re baseline. Clinical Knowledge is still the foundation but walking into an interview unable to navigate the systems the team uses daily is a problem. Candidates who are already familiar with these tools don’t need to be trained from scratch, and that matters when hiring managers are comparing two otherwise similar profiles.
Short answer: yes, and it's happening constantly. Long answer: it depends on what you want. If structured hours, no emergency calls, and a salary that doesn't plateau after three years sound appealing — corporate healthcare is worth your attention. Medical Writing, Drug Safety Review, Insurance Auditing, Health-tech Program Management — these roles specifically want people who understand clinical realities. A nursing degree or MBBS isn't a handicap here. It's often the reason you get the interview.